ACH Payment Policy – Oberon Arms LLC
1. Purpose
This policy outlines how Automated Clearing House (ACH) payments are processed, managed, and protected for customers purchasing through our e‑commerce platform. Our goal is to ensure secure, compliant, and transparent transactions.
2. Scope
This policy applies to all ACH debit and credit transactions initiated through our website, including one‑time purchases and recurring billing.
3. Payment Authorization
- Customers must provide explicit authorization before any ACH transaction is initiated.
- Authorization may be obtained electronically via our checkout process or through a signed agreement for recurring payments.
- All authorizations will be retained for at least two years from the date of the last transaction.
4. Processing Timeline
- ACH payments are typically processed within 1–3 business days.
- Orders will be shipped after payment confirmation.
- Delays may occur due to bank holidays or verification requirements.
5. Verification & Fraud Prevention
- We use bank account verification tools to confirm account ownership and reduce fraud risk.
- Transactions may be subject to additional review if flagged by our risk monitoring systems.
- We reserve the right to cancel or hold orders pending verification.
6. Returns & Reversals
- If an ACH payment is returned (e.g., insufficient funds, closed account), the customer will be notified and may be charged a return fee of $25.00.
- Returned payments must be resolved within 5 business days to avoid order cancellation.
7. Customer Responsibilities
- Ensure bank account information is accurate and up‑to‑date.
- Maintain sufficient funds to cover the transaction amount.
- Notify us immediately of any unauthorized ACH activity.
8. Security & Compliance
- All ACH transactions comply with NACHA Operating Rules, Federal Regulation E, and applicable state laws.
- Sensitive banking information is encrypted and stored securely in accordance with PCI DSS and NACHA standards.
9. Dispute Resolution
- Customers may dispute unauthorized or incorrect ACH transactions by contacting our support team within 60 days of the transaction date.
- We will investigate promptly and provide resolution in accordance with applicable regulations.
10. Policy Updates
We may update this policy periodically to reflect changes in regulations or operational practices. Updates will be posted on our website and take effect immediately upon publication.
Last Update: 01 October, 2026